Policy

Refund Policy

We want you to be happy with what you buy. Here is exactly how refunds work, with no small print traps.

days

Refund window

Counted from the date of purchase.

Fix it

Our first step

If something is broken we try to fix it before refunding.

Tebex

Pays you back

Refunds return to your original payment method.

48h

We reply

Typical first response to a refund request.

How refunds work

Our products are digital and are delivered immediately, so we cannot take them back the way a shop takes back a box. Instead we aim to be fair: if a product does not work as described and we cannot fix it, you get your money back.

All payments are processed by Tebex, so refunds are issued through Tebex to the payment method you used.

When you are eligible

We will refund

The product does not work as described on its page and we cannot fix it within a reasonable time.
The product is not compatible with the framework or version the page says it supports.
You were charged twice for the same product by mistake.
You bought the wrong product and ask within days, before using it on a live server.
We failed to deliver access and could not resolve it.

We cannot refund

You changed your mind after downloading and using the product.
Problems caused by heavy edits, other third-party scripts, or an outdated server.
Requests made after the -day window.
Products found leaked, resold, or shared against the Terms.
Missing features that were never promised on the product page.

Your local rights still apply. Where the law of your country gives you refund or withdrawal rights for digital content, nothing on this page takes those away.

How to ask for a refund

Contact us firstOpen a ticket on Discord or email us. Include your order ID, your Cfx.re username, and what is going wrong.
Send us the detailsA server console error, a short clip, or a screenshot helps us reproduce the problem fast.
We try to fix itMost issues are setup or config questions. We will work with you to solve it.
If we cannot fix itWe approve the refund and process it through Tebex.
Money returnsIt goes back to your original payment method. Banks usually take 5 to 10 business days to show it.

What happens after a refund

When a refund is issued, your licence for that product ends. You must remove it from your server and stop using it. Updates and support for that product stop. If a refunded product keeps being used, we may take action under the Terms.

Subscriptions

You can cancel a subscription at any time and you will not be charged again. Cancelling does not automatically refund the period already paid for. If you were charged for a renewal you did not want and you contact us within days of that charge, we will review it in good faith.

Chargebacks and disputes

Please talk to us before filing a dispute with your bank. We would much rather fix it. A chargeback freezes the order, can lead to your access being suspended, and may stop you from buying from us in future. Disputes are handled between Tebex, the card network, and us.

Heads up: filing a chargeback for a product you received and used may result in your licence being revoked.

Request a refund

Ready to ask? Contact us with your order ID and Cfx.re username:

Open a Discord ticket Email us

Still have a question?

We are happy to help. Include your order ID and your Cfx.re username so we can find you fast.

Join our Discord Email support Back to the store